When you’re the last unit on a main sewer lateral, problems downstream have a way of showing up right in your home—and that’s exactly what happened to one of our Cincinnati clients on Gilbert Avenue.
This call came in as an emergency: the first-floor bathroom in Unit A was actively flooding from both the toilet and the shower. Water was backing up fast, and the source wasn’t immediately obvious. Our team at True Flow Services responded quickly, using specialized location equipment to track the issue—and what we found was critical.
Here’s What Happened
- Our locator revealed a soft clog about 85 feet out from the building’s main sewer access.
- Importantly, this clog wasn’t in Connor’s individual plumbing lines—it was in the main shared sewer lateral for the entire condo complex.
- Since his unit sits at the end of the line, it’s the first to flood when a blockage builds up in the system.
To avoid further water damage to the first floor, we made the call to remove the second-floor toilet. This gave us direct access to the sewer line without adding to the flooding below. Once we had access, we ran our professional-grade auger down the line, cleared the clog, and fully restored proper flow.
Why Fast Action Mattered
- Prevented further water damage to walls, floors, and personal property
- Avoided unnecessary demolition or wall opening by accessing the clog from above
- Helped identify a larger problem affecting multiple units, not just one
Restoration and Peace of Mind—Delivered
Sewer line backups are among the most stressful emergencies a homeowner can face, especially when shared infrastructure is involved. At True Flow Services, we make it our mission to respond fast, act decisively, and solve the root problem—not just the symptoms.
If you’re seeing signs of a sewer backup in Greater Cincinnati—gurgling drains, slow toilets, or water coming up from the shower when you flush—don’t wait for it to become a disaster.
Contact True Flow Services for fast, honest plumbing repair in Cincinnati. We’re on call 24/7 and ready to protect your home with solutions that last.